Thank you for visiting our site and continuing to support Hidepark.
We are a family run business and the safety of our team has to come first.
We are striving to provide as normal a service as possible during these unprecedented times and ensure that our customers are able to purchase products from us whilst maintaining the highest level of health and safety procedures to protect both our staff and customers.
Our warehouse has re-opened, with one member from our team fulfiling and dispatching orders Monday, Tueasday and Wednesday. This enables us to adhere to social distancing measures and ensure the safety of our staff.
As we are only despatching orders Monday to Wednesday, any orders placed after 14:00 Wednesday will be sent the following Monday. We are still offering free delivery.
Customers would be notified the day before delivery and our couriers are operating a non-contact drop off service where possible.
FREE UK DELIVERY BY ROYAL MAIL
Jackets and Coats are delivered by Royal Mail 24hr tracked and signed. We pay for a “next working day” service which can be anytime between 08.30am and 05.30 pm.
If you provide an email address or mobile telephone number Royal Mail will contact you with an estimated delivery window. Orders received before 2.00pm will normally be despatched the same day (see order & despatch information below).
A signature will be required, therefore if delivery is attempted and you are not in a card will be left with contact details for you to confirm which day you would like delivery, within 4 working days. If no contact is made delivery will automatically reschedule for the next working day. If no delivery can be made after the second delivery attempt the parcel will be taken to your local collection location identified on the card which has been left.
We can give instructions for the delivery to be left with a neighbour or in a specified safe place. Please note that if you request a parcel to be left in a safe place it will be recorded by the driver and any subsequent loss is your responsibility.
Waistcoats and Gilets are delivered by Royal Mail first class recorded.
Delivery times as advertised by Royal Mail are “next day delivery for most items” but this is not guaranteed and can take up to a week at peak times. Your parcel will be delivered by your regular postman and a signature will be required.
If you are not in a card will be left asking you to collect the parcel from your local main post office or request re-delivery.
Please be aware that delivery may take a little longer to these areas: The Scottish Isles and Highlands, Channel Islands, Isle Of Wight, Isle of Man and Northern Ireland.
Saturday delivery can be arranged for delivery before 1.00pm by Royal Mail at a cost of £15 for jackets and coats and £10 for waistcoats and gilets. Orders must be recieved before 2.00pm to be despatched the same day.
Delivery and return to Northern Ireland, Scottish Highlands and all U.K Islands is still free with all garments being sent via Royal Mail.
Some extra time must be allowed.
Delivery to European countries is free and can take up to 5 working days to be delivered.
Please e-mail for confirmation. We do not offer free returns from the EU.
Deliveries to outside of the EU including Australia are free and can take 5-10 working days.
Please e-mail for confirmation. Returns are payable by the purchaser and are not free of charge.
Should you wish to return the garment for any reason please use the freepost sticker enclosed, which shows the return address. Simply reseal the box or bag and put the freepost sticker over your delivery address, pop it down to any post office and ask for proof of posting. We do not offer free returns when returning an item from outside the UK. Make sure you enclose the returns note showing your name and address. If you are sending the garment back for exchange it is best to call or e-mail us and we can then confirm we have the required garment in stock and reserve it for despatch to you as soon as we receive your returned garment.
In the unlikely event that you receive a garment that is faulty or damaged please return to us within 30 days using the free-post returns label you will receive. Please also contact us on 01476 591177 to discuss the issue to ensure we can rectify the problem as quickly as possible.
If you are sending the garment back for a refund we appreciate you giving the reason for return. All feedback is greatly appreciated.
A full refund will be made back to the credit card used for the purchase within 7 days.
Should you wish to return an item to us for alterations or any other reason please do so by posting this to Hidepark, Box 6118, Grantham, NG32 2FD.
Order & Despatch
When you place an order online you should receive an automated reply within ten minutes.
This will confirm what you have ordered and give an order number.
Our despatch staff will send you a manual e-mail within one working day confirming that we have the item in stock and its despatch details.
Orders recieved before 2.00pm will normally be despatched the same day. This deadline can be later but you are advised to telephone.
If it is possible we will do our best.
If placing an order by telephone 01476 591177 we can inform you immediately when the garment will be despatched.